FAQ’s

Most frequently asked questions

Ordering

If you would like to modify your order and it has not been processed, please email us at info@equestrianclubshop.com. Once your order has been prepped for shipping, it cannot be modified.

Placing items into your shopping cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email. If we are unable to complete your order for any reason, we will notify you via email as soon as possible.

If an item is listed as sold out, it is unavailable for purchase. Please reach out to us at info@equestrianclubshop.com for more information.

Please email us at info@equestrianclubshop.com as soon as you receive your order.

You can stay updated with our latest releases by signing up for our newsletter or by following us on social media.

Shipping

EQUESTRIACLUB strives to ship out your order as quickly as possible. Orders typically take 1-3 business days to be packed in our warehouse, but may take as long as 3-5 business days to leave our warehouse. After that, it will arrive to you based off of the shipping estimate given to you at checkout. You will receive an email notification with tracking information once your order ships. Please check to see if you purchased a back order item, which normally ship within 1-2 weeks. If you have any questions, please contact us info@equestrianclubshop.com

Exclusive pieces, limited drops, and other one-off collections may take longer than 3-5 days to ship, however this is rare. We appreciate your patience! We have an extremely high overall customer service and satisfaction rating for a reason 🙂

EQUESTRIANCLUB aims to ship out all back ordered items as quickly as possible. Please allow 1-2 weeks for any pre-orders or backorders to ship. If you have any questions, please contact us.

Email us at info@equestrianclubshop.com and we provide you with more information. While we do everything we can to prevent any customs fees, holds, or taxes charged to you upon arrival, we cannot guarantee this. If these do occur, we are not responsible for paying these costs. The responsibility is yours, the customer. As well, if you send the package back due to any of the above reasons we will not issue a refund.

Unfortunately, we are unable to ship to Post Office (P.O) Boxes, APO, or FPO addresses.

All orders are shipped from our facility in NYC.

Returns & Exchanges

Returns are offered within 10 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached.

If you wish to exchange your purchase for a different size or style, we recommend simply buying the product you desire (this will ensure the product does not sell out by the time we receive your item back). You may then return your original purchase to us. If you have any questions, please email us at info@equestrianclubshop.com

Garment Care

Each style has care instructions attached to the garment. We suggest washing every garment on cold and tumble drying on low heat. Please do not iron artwork. If you have any questions regarding garment care, please reach out to us at info@equestrianclubshop.com

Contact

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